Red Lion Area School District - Intermittent DUO MFA authentication errors – Incident details

DocuSign → eSignature → NA2 experiencing degraded performance

Intermittent DUO MFA authentication errors

Resolved
Degraded performance
Started 3 months agoLasted 1 day

Affected

Classlink

Operational from 12:44 PM to 12:44 PM, Degraded performance from 12:44 PM to 11:32 AM, Operational from 11:32 AM to 1:41 PM

Authentication

Operational from 12:44 PM to 12:44 PM, Degraded performance from 12:44 PM to 11:32 AM, Operational from 11:32 AM to 1:41 PM

Updates
  • Resolved
    UTC
    Resolved

    The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

  • Monitoring
    UTC
    Monitoring

    The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

  • Update
    UTC
    Update

    Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

  • Identified
    UTC
    Identified

    We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

  • Investigating
    UTC
    Investigating

    We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available.
    We apologize for the inconvenience.