Red Lion Area School District - Roster Server Import Settings Issue – Incident details

All systems operational

Roster Server Import Settings Issue

Resolved
Degraded performance
Started about 2 months agoLasted about 8 hours

Affected

Classlink

Operational from 12:44 PM to 12:44 PM, Degraded performance from 12:44 PM to 7:37 PM, Operational from 7:37 PM to 8:18 PM

Roster Server

Operational from 12:44 PM to 12:44 PM, Degraded performance from 12:44 PM to 7:37 PM, Operational from 7:37 PM to 8:18 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

  • Monitoring
    Monitoring

    A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

  • Identified
    Identified

    We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

  • Update
    Update

    Update - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates.

    We will provide updates as more information becomes available. We apologize for the inconvenience.

  • Investigating
    Investigating

    We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause.

    If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.